FAQ
Orders placed before 5PM CET are typically processed within the same day. You will receive a confirmation email once your order has been shipped.
NUEVA offers worldwide free shipping using DHL Express. Delivery times vary by location and will be calculated at checkout.
Delivery times vary depending on your location and chosen shipping method:
Europe Shipping : 1-3 business days
International Shipping: 2-4 business days
Once your order has been shipped, you will receive an email with a tracking link to monitor its progress.
If your order is delayed beyond the expected delivery time, please check your tracking link first. If you need further assistance, reach out to our support team at info.nuevaclothing@gmail.com.
We accept returns within 14 days of receiving your order. Items must be unworn, in their original condition with tags attached. Visit our return center page for more details.
Yes, we offer exchanges for different sizes or colors. Deposits will be issued for out-of-stock items upon request.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. For more details, check our return policy.